Medicaid Transportation Services for Medical Appointments
Refugee clients are given bus passes upon arrival. However, some medical appointments are in locations that are not close to bus stops, and some refugees have difficulty using the bus system if they have a disability. Once a refugee has Medicaid, they are usually eligible for county transportation services at no cost. Each county has a slightly different way to register. The refugee, US tie, or volunteer should call several days to a week ahead of the appointment and arrange transportation.
Required information includes refugee's name, exact address, exact address of where they will be going, time of appointment, and Medicaid information. There are usually 30-45 minute windows around pick-up times. If a refugee's appointment is at 2:00, they should arrive at clinic before 1:30. If they live 30 minutes away from the clinic, then the pick- up time might be as early as noon. They must be ready by the pick-up time that the Transportation office gives them. The bus will not wait, and there is a $10.00 charge to the refugee for a missed pick-up. Once the appointment is over, the refugee will call the transportation office and then wait for pick-up to go back home. There is no cost for the service, but it can be a long day. Make sure that refugees know that they will have to be ready early, and might have to wait quite a while for pick-up to go home.
414 E. Main Street, Durham, NC
Monday-Friday 8:30 am-4:30 pm
Refugees must undergo assessment and be approved. The refugee can either 1) call ahead to do an assessment over the phone and then go in person to sign papers and pick up a Medicaid bus pass, or 2) go in person to the Durham Department of Social Services building to do the assessment, and sign and pick up bus passes. This may require two separate trips. Volunteers will have the refugee call/visit when an interpreter is with them to assist with the interview. The refugee must have photo ID, Medicaid card, their address, and the date, time, and address of the medical appointment. Please see this page for more details.
Refugees must be assessed and be approved. The refugee must call and the transportation office will interview them, approve the service, and set up transportation. They only offer Spanish interpretation, so have the refugeecall when an interpreter is with them to assist with the interview. The refugee must have photo ID, Medicaid card, their address, and the date, time, and address of the medical appointment.
There is no need to register ahead of time in Wake County. When the refugee has an appointment, they can call (if they have an interpreter/community member to help them), and the office can obtain the Medicaid info online.