Duke Outpatient Clinic Registration 

What

Duke Outpatient Clinic is a primary care facility. Refugees need to be registered as patients at Duke Outpatient Clinic so they can get physical exams and other medical appointments.

Where

Duke Outpatient Clinic : 4220 North Roxboro Road, Durham, NC 27704 (Note: The larger building in which the clinic is housed says Durham Medical Center on the outside. Once inside, walk upstairs and the front desk for Duke Outpatient Clinic will be in front of you, just slightly to your left.)

What to bring

The whole IOM bag (you will need the I-94 and a copy of lease); case information sheet (from our office, or the information will be given to you in an email).

Duration

Approximately one hour.

Process

You can request an appointment either online or by phone. To register online, go to the Duke Health website (go to the left sidebar, click “Patient and Visitor Info,” then click “Appointments”). Click “Request an appointment—New Patients” and fill out the information requested. To register by phone, call the number listed on the website and ask to make an appointment for a new patient.

When you walk in, you can go to the registration desk and tell the receptionist you need to register a new patient (or group of patients). The receptionist will hand you clipboards with paperwork to fill out and a number which will be called.

Fill out paperwork (information needed should be found on the documents you brought). It will also ask for dates of births, address and whether they are on Medicaid. The answer is always “Yes” unless we’ve told you otherwise. There is an area where it asks you to list everyone in the household who works and has income. This list should actually be left blank because (typically) no one in the household works at this point and has income.

Hold onto the paperwork until your number is called. Then you can follow the staff person who called your number, and they will take the paperwork from you. They will enter the information into their computer, ask for copies of the I-94s and TSA letter (the piece of paper with the family’s photos printed on it), and ultimately issue the refugee a registration card. At this point it’s important to check the spelling of the name and the date of birth listed on the card because these are often entered incorrectly and can cause trouble later. You can write down the patient number from the card for your use later if you’re planning to make them future appointments. Otherwise, simply advise the refugee to keep this card safe, not lose it, and to bring it with them to every medical appointment to show at time of check-in. Once you have the registration cards you’re done and you can take them home!

Additional Information

If the staff ask for an interpreter, tell the person it is their responsibility to provide one under Title VI. You can ask the person at the front desk in case they need to prepare to have a phone set up for the interpreter. You can also ask about registering for transportation at this time.